Code of Ethics

Preamble

This Code of Ethics must be seen in the context of AVROA’s two main purposes:

(i) To use the strength of our membership to advocate for our members’ interests.

(ii) To provide continuing education, support programs and training to enable our Members to manage their businesses effectively and to provide the highest possible levels of guest experience.

1. FUNDAMENTALS

1.1 A Member must have the guest’s experience as their primary concern. That, along with compliance with regulatory requirements and safety, constitute the core values upon which our business is based.

1.2 A Member must conduct their business with integrity. This implies a high standard of honesty, fairness and reliability.

1.3 A Member must comply with all applicable laws and regulations as well as complying with the by-laws of the Association. Further, Members are expected to respect not just the letter, but also the spirit of such laws and by-laws.

1.4 A Member must actively support, practice and promote this Code of Ethics.

2. MEMBERS’ RELATIONSHIP WITH THE PUBLIC

Members must uphold the integrity of their membership in the Association by conducting themselves as set out below:

2.1 Members must provide accommodations that are consistent with AVROA’s high standards and in accordance with local regulations.

2.2 Members must be honest in dealing with guests, AVROA staff and in their dealings with their suppliers.

2.3 Communications about rates, services and accommodations must be honest and candid.

2.4 Members must hire, train and support the number and caliber of staff necessary to deliver quality service in a safe and efficient manner.

 

3. MEMBERS’ RELATIONSHIPS WITH EACH OTHER

3.1 Members must respect the concept that we are all partners in this industry and in all situations endeavor to treat each other fairly and honorably.

3.2 Members must discharge their obligations, financial or otherwise, in good faith.

4. OBLIGATIONS OF THE ASSOCIATION

4.1 AVROA, in partnership with regulatory authorities, will deal with matters of concern to all Members by suggesting and promoting solutions that are knowledgeable, well-researched and that deal with the concerns of the larger community.

4.2 In resolving issues and disputes between Members, the AVROA will deal with all Members in a neutral, even-handed manner and will offer reasons for its decisions (i.e. will apply the principles of natural justice).

5. APPLYING THIS CODE

When confronted with an ethical dilemma, ask yourself whether you would remain unconcerned about your solution even if your solution was fully and truthfully reported by the media. If your solution passes this test, then you have probably applied this Code correctly.

6. ENFORCEMENT OF THIS CODE

This Code of Ethics is not an external set of restrictions: rather, it embodies the shared values of its Members. AVROA Membership implies a commitment to these shared values. A Member who contravenes this Code, as determined by the AVROA’s Board, may thus have its membership suspended or revoked.

 

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